Refund Policy

Last updated: October 29, 2026

We want you to be happy working with Windvela Labs LLC. This Refund Policy explains how cancellations and refunds work for our subscriptions, consulting and custom projects.

1. Monthly subscriptions

• You can cancel your subscription at any time by emailing hello@windvela.com or through your account. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• First-time subscribers: if you are not satisfied, you may request a full refund of your first monthly payment within 14 days of purchase.
• After that, monthly fees are non-refundable and we do not provide partial refunds for unused time, except where required by law.

2. Consulting sessions

• You may reschedule or cancel a session for a full refund up to 48 hours before the scheduled start time.
• Cancellations within 48 hours or missed sessions are non-refundable, but we will offer one reschedule where reasonable.

3. Custom projects

• Deposits are refundable in full if you cancel before work begins.
• Once work has started, you may cancel at any time. You will be charged only for work completed up to the cancellation date, as described in your proposal; any prepaid amount for work not yet performed will be refunded.
• Payments for milestones that have been delivered and accepted are non-refundable.

4. Service issues

If something we delivered does not work as described, contact us within 30 days of delivery. We will first try to fix it at no additional cost; if we cannot, we will issue a fair partial or full refund for the affected work.

5. How refunds are issued

Approved refunds are returned to the original payment method, usually within 5–10 business days, depending on your bank or card issuer. We aim to respond to every refund request within 2 business days.

6. Billing questions and disputes

If you see a charge you do not recognize or have any billing question, please contact us first at hello@windvela.com — we will work quickly to resolve it.

7. Contact

Windvela Labs LLC · hello@windvela.com